At TailorsBD, customer satisfaction is our top priority. We strive to ensure that every order is delivered according to your requirements. However, if you are not completely satisfied with your purchase, please review our refund policy below:
Refunds are only applicable for damaged, defective, or incorrect products received.
Custom-made or tailored items are non-refundable, except in the case of a manufacturing defect or order error on our part.
To be eligible for a refund, you must contact us within 3 days of receiving your order.
The item must be unused, unwashed, and in its original condition.
It must be returned in its original packaging with the invoice or proof of purchase.
Custom stitched clothing where measurements or instructions were given by the customer.
Sale or promotional items (unless defective).
Items that have been altered after delivery.
To request a refund, please:
Email us at [your email address] or message us on [your Facebook/WhatsApp number/page].
Include your order number, a clear description of the issue, and photos if applicable.
Our team will review your request and respond within 2-3 working days.
Once approved, refunds will be processed via bKash/Nagad/bank transfer, depending on the original payment method.
Please allow up to 7 working days for the refund to reflect in your account.
In some cases, we may offer an exchange or alteration instead of a refund, depending on the issue and product type.